Automotive Repair

Ben and Jennifer along with everyone else at diesel power products has been great to work with. Had several issues with miss handling of an exhaust system by UPS causing it to show up severely damaged twice. Jennifer was amazing at getting damage claims taken care of and processed right away. However she is a very busy person so you may have to call her instead of her returning your calls or emails. That is very understandable. Ben was also great at helping with the two seperate damaged exhaust systems and getting a solution worked out. He is very puntucal at returning phone calls and replying to emails. Over all my experience was great. Prices were exceptional, handling of issues none of which were diesel powers products fault were handle for the most part in a very timely matter and they had everything I ordered in stock and actually got to me way ahead of the ten day free shipping date. I will definitely be ordering from them again very soon. Thank you to everyone at diesel power products. I'm excited to be able to finally install this exhaust system and the multiple other parts I ordered once i get back to Colorado. Edit: I can't say thank you enough to Ben and Jennifer. Just got all the parts from my second order and what can I say other than again amazing customer service. Had a slight issue with UPS losing one part during shipping of a multi price order. Called Jennifer and she had one to me next day. I can't recommend Diesel power enough.

Peole are great here! They really care about people in general.

Jerry is a life saver! I’ve had a terrible year with my car & he (as well as his team) have been very helpful. I fully trust Jerry’s Auto Repair with my car & am thankful he is in Pullman! 5 star services.

Thank you for taking care of my truck! The staff is extremely knowledgeable, fast and was able to put me back in business quickly! I run a contracting business and can't afford to have my equipment broke down. These guys took care of me and was extremely affordable!

Every time I have been here the people treat me very well.

I was on vacation and developed a fuel leak from the top of the fuel tank on my Ram 2500. ICDI told me to bring it in and fixed it right away to get me back on the road. Great people great service!

Tried out Big B's after trying several other shops over the years. Very nice people, very fair, and quick and professional. Will definately be going back.

They do amazing work and they are friendly! Wouldn't go anywhere else!

Has a wrong phone number.

We were driving through Arizona and our Ford F250 broke down. After a week at another shop who couldn't figure out what was wrong, we got our truck to Premier Diesel. Logan and his wife were AWESOME - they found the problem, fixed it quickly, it didn't cost an arm and a leg and helped us get back on the road. They not only REALLY know diesel vehicles but they REALLY went above and beyond to help us out by driving us to other shop to get our car, helping us with the uHaul rental and just being so nice at a time when things were really rough. THANK YOU SO MUCH!

Very knowledgeable and amazing service!!

Danger! Danger! Purchased two 6.0L Powerstroke short blocks over the last 2 years and one engine failed within 20,000kms and the second had failed immediately on startup. Sent the first one back for warranty and after a lot of hassle and grief the short block was supposedly covered although my card was charged and I had to fight to get my money back. Then the replacement short block showed up on a makeshift skid that did survive the short drive from WA to BC. Once the replacement short block showed up it was built with the used components that came out of the failed engine? So send it back, fight some more for a replacement that was also damaged in shipping but installed and is running but has a bottom end vibration. The second 6.0 Powerstroke short block that was purchased and shipped to a Ford Dealer in the Maritimes had a bad vibration on initial start up. Dealing directly with Valerie the owner of Northwest Engines and the technician Steve they refused to believe it was a bottom end issue had the Ford dealer spend 104 hours of diagnostic, removing cylinder heads, oil pan etc... 2 crank bearings WERE found loose so the short block was pulled, stripped again out and sent all the way back from the East Coast to Northwest Engines on the West Coast. We ordered a new replacement short block and had to pay again for it subject to inspection of the defective short block. The engine showed up back at the Ford Dealer on the East Coast damaged again in shipping as it was shipped on a rotten pallet again?? 12 weeks later the Ford Dealer on the East Coast got an replacement short block that was usable and reinstalled all the original components that came off the defective engine and the truck now runs good "using all the original parts". Northwest is telling us that 2 connecting rods are bent and will not cover the warranty or even return calls or emails despite the rod bearing being installed incorrectly. The short block in question experienced a knocking issue as soon as it started, on tear down rod bearings were found installed incorrectly and now the engine has 2 bent connecting rods and Northwest Engines is claiming it is not there responsibility and will not return calls or emails. The Ford dealership has $19.900 in warranty charges and is now left holding the bag and we are out the cost of the replacement short block, the poor customer has been without a truck for over 6 months now! Like I said Danger.. Danger... $24,000 loss.... I am not sure after 20 years in business if I have ever seen service this poor. Does Northest Engines think because we are in Canada they can do this and get away with it? I dont think so... papers are being drawn up and dual citizenship is coming in handy. The court documents are being filed in Point Roberts, WA to make traveling to WA a scenic journey through Canada for the owner Valerie. I have every intention on making sure this Company does not have the opportunity to continue to do business with this kind of service again or cost any other legitimate businesses $20,000. I understand there are 2 sides to every story and I have both stories fully documented in emails in case there is any doubt! See ya soon Valerie

Jessica could you please thank HP Mike and all your crew for all your help with our experimental boat motors ? Once again you have gone above and beyond! !!! Great job thank you, Every motor we get from your crew gas or diesel has impressed me .