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Refresh Reviews 3.3


Aug 20, 2017
Unacceptable customer service- I have never experienced something this awful in my life prior to having the displeasure dealing with STA Travel. Booked a one way ticket back home and was given incorrect information at booking stage. This resulted in a near £200 additional charge when I was already abroad, about to take my flight. No apologies- they just took the money. This behaviour is seen elsewhere- when there's a scam. Pay the little extra and book direct with the airline. You'll save yourself a lot of hassle in the long run.

Jul 20, 2017
Ok, I admit I haven't used this travel company. I was standing across the road waiting for an Uber when I took the photo. The 5 stars are a courtesy rating.

Jan 17, 2017
So excited about out holiday in Thailand that we booked with Andrew mil ray he seemed so knowledgeable unfortunately we were taken in by him. The holiday accommodation he advised and the ferry crossing were nothing like he had spoken about. I would NEVER book another holiday with this company and will use Trailfinders again in future. Would give them no stars but this is not an option.

Jan 11, 2017
Hard to say how relevant this review is as it happened a while back. Had the worst customer service I have ever had. My flight was cancelled which left me in Nepal. After being passed back and forward between STA Travel and the airline (which was the airlines fault), I was greeted on my 3rd call by "WHAT do you want now?". This was by a different person I had previously been dealing with. It was clear the first lady (although friendly) had been annoyed by my calling and this new lady took it upon herself to 'save' her from my calling. She sorted my problem but I was shouted at for the duration of the call. What upset me most was that up until the I was shouted at, I was really happy with how the first lady had helped me. I then realised that I must have been talked about in the office as being an 'annoying customer'. I didn't want to be calling 3 times but due to been given wrong information by the airline this had been necessary to sort out the problem. I really could have done with the support here.

Nov 9, 2016
Disgusting Service, from the moment we paid for our holiday the service was non-existent. After spending a fortune we were treated awful AVOID, try Flight Centre, they know the meaning of customer service.

INDUSTRY BLOGS

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