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AAA Carolinas - New Hope

AAA Carolinas - New Hope

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2.9 Google Review
1480 N New Hope Rd, Raleigh, North Carolina, 27604, United States
(919) 706-4040 www.aaa.com/offices
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Jan 10, 2018
Today I stopped by the AAA on New Hope Rd. to get air put into a low tire. Never had to jump through hoops before to get air. I drove to the back bay where the door was open and asked for air. He asked had I checked in at the front desk...I told him "No. I've never had to do that before." Another one of the mechanics piped in behind him and said they couldn't put air in my tire without checking in at the front desk. Realize by the time all of this had gone on they could've just filled my tire. Please, folks, do you think a 66-yr. old woman doesn't know when she's being treated badly. I came home and after trying to call--6 times that all hung up before they even answered, I asked to speak to the manager. The gentleman told me he was the manager but he would need to put me on hold since he was checking out a customer. After 3-4 mins. he returned to my call and when I told him what had happened he said the guys in back were right. They had a policy of not just putting air in tires because they had someone come back several times for the same tire and it was a safety issue. Now they have more than a safety issue on their hands--they have a customer who has spent several thousand dollars in their shop over the last 5 yrs., been a member of AAA for years, and now won't go back for anything they have. I pay for AAA year-after-year and often have no need for any services from my program and I can't even get AIR without jumping through their hoops--they're there because folks like me are here. Guess what, I ain't going to be there again! I would give them no stars but I can't post here without at least posting one.

Jan 23, 2018
Found a mechanic you can trust? Yeah, me neither..... Had hopes though, I know they are out there. I had an oil change last year at AAA, and asked if they could find and fix the rattle that was somewhere under my carriage, and they did both. Found out later it was fixed with what looked like a coat hanger when it loosened up, but hey, it was fixed for a while. My truck was running fine, but knocking a bit so I returned recently for another oil change and tune up, and several hundred dollars later I was taking my truck back home, but there was hesitation and shuddering in low gear and the "check engine" light came on. After taking it back to AAA, there was some confusion about what the problem was, and a discussion about coils, but in the end the light just apparently went out. Until I got it back home, when it came back on and the shuddering came back with a vengeance. I had Autozone in Knightdale (great folks, BTW) check the check engine light code, which had to do with my secondary air pump. So on the third trip to AAA, they said they'd figured out it was a rusted valve assembly and, you guessed it, several hundred dollars more. They had to order that part, and so I had to pick up my truck and bring it back next week. Which was lucky, because at home, I popped the hood and looked inside at what Google told me was the secondary air pump, found a couple of hoses that were loose, and refitted them. No more check engine light, and the truck is running fine. But of course they stuck me with the part (yes, several hundred dollars). So take this for what you will, needless to say I will not be back. I doubt this business counts on return customers. So the search continues......

Dec 29, 2017
Was travelling and broke down; friendly, courteous & timely service! Much appreciated!

Nov 19, 2017
Nice auto repair facility. Chris Ames is the best to work with.

Oct 4, 2017
I had my older car repaired at this facility, they were very professional, car repairs done when stated. Will definitely return

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Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm
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