Kay Jewelers

The manager of this store scratched my ring. Do not come to this location. The staff are unhelpful and poorly handle jewelry. If you value your belongings, don't trust these people.

Recently we stopped in the Kay Jewelers to look for bridal set and a band for my husband-to-be. The guy that helped us was Ray. Stephanie was also working that day and made sure that we were taken care as well. Ray helped us make the best selection and also made me very comfortable in our purchase. He also went over the benefits which are amazing. I'm very excited about my ring. Any other jewelry that we need will definitely be coming from Kays Hillsdale.

Took my small collection( 12 pieces ) in for inspection and cleaning. Had called the day before asking for assistance with matching receipts and item paperwork. Savanah said she would be in the next day and glad to assist. I arrived and was greeted very professionally and friendly. Savanah remembered my name and the call. Showed her my collection and receipts/paperwork which remained in their original envelopes. During the process she noticed one item in particular which was askew ans we had a conversation about my purchase of the item 6 months earlier and what a previous Kay Jewelers had informed me. She was dissatisfied with the customer service I had received and stated she wanted to assist me with the matter. I shrugged it off and said it didn't matter (only because I knew it to be a dead issue). She gladly assisted me with another item I knew to be in need of repair, and sorting of the paperwork which was no easy task as the previous store apparently to my surprise had not done a thorough and proper job. After sorting, she proceeded to contact customer service on my behalf. Customer service called the other store and to our dismay, the manager and sales person were no longer there. Savanah apologized and began to inspect my jewelry, but she wasn't letting it go. We continued to talk and I called the store myself and spoke with a salesperson who had been there for 2.5trs. Savanah asked to speak with her,and the next thing I know things are in motion and a 6 month old dead issue was not only revived,BUT RESOLVED!!! I was brought to tears that the company was able to assist with this and at no cost as well as Savanah continuing to work as the middle nan between the out of state store and her store. Also, her inspection was more thorough and the problems I had with another pair of earrings was also resolved. Now, I've always had great to goid customer service with Kay jewelers. .no matter what until 6 months ago when I cried with disappointment and actually stopped shopping at KJ. Now I know it wasn't KJ but the two employees who are no longer with the company. My faith restored, my jewelry repaired and surprisingly one of the items was missing the important authentication papers which she also requested. ..I can say KJ has outstanding customer service and Savanah is definitely the best jewel KJ has to offer. She spent 2 hours with the whole process keeping positive, professional and friendly throughout the entire process. .I'm just delighted and overwhelmed! ! Definitely go here if you're looking to buy jewelry. ....

DON'T DO BUSINESS WITH THESE PEOPLE. I was asked to buy a ring for someone. They didn't have it in stock, and I said I could just get it on-line. Briana (whom I was later told is the Manager), said that if I did that, I would have to pay for sizing, replacement stones, etc. However, if I purchased from the store, that sizing was included and if a stone ever lost or damaged, it would be taken care of at no charge. However, when the ring came in and I went to pick it up, I was told by another employee I would have to pay $69.00 for that service. Don't believe what they tell you! First and last time at Kay.