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Swarovski Stonestown Galleria

Swarovski Stonestown Galleria

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3.3 Google Review
3251 20th Ave, San Francisco, California, 94132, United States
(415) 566-8115 www.swarovski.com
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Google Reviews

Refresh Reviews 3.3


Dec 18, 2017
If I could give this place negative Stars I would. For 3 days I tried calling and never once did they ever answer. I left messages and no call back. So instead I went over to check out if they had something I wanted in stock. That was the reasoning for the phone calls prior to my trip over to the mall which was packed full of people because of the holidays. When I got there I found a sign on the door that says I will be back in 20 minutes. When I looked at your store hours it did not say that you close for 20 minutes so that your employees can eat, you should have more people on staff especially during the holidays. I proceeded to wait about 25 minutes, much to my surprise that when the person I saw opening the door was a man that I saw walk by me 10 minutes before. Which means their employee saw me standing there waiting to pick something up and showed no regard for my time. He then walked up to the door with his food munching on it and opening the door. I was so disgusted by his treatment toward the customer (me and countless other possible customers that tried opening the door) that I walked out and did not even want to buy anything from him. I'm seriously floored at how customer service has gotten so terrible in our society. Shopping experience is no longer about the customer but about the prophet and asking consumers not people. I think I will just continue to buy things online instead of from the mall and save myself the headache and run-ins with rude people.

Jan 9, 2016
I buy lots of high quality crystals , works of art

Oct 26, 2016

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Today

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