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Kay Jewelers

Kay Jewelers

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1.4 Google Review
1060 Santa Rosa Plaza, Santa Rosa, California, 95401, United States
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Feb 28, 2015
We had ordered our wedding bands on 2/7/2015 and were told they were being special ordered and would take 3-4 weeks to arrive. We stopped in today to just double check the ETA (because we're getting married on March 21st) and now the ETA has been pushed back to 4/6/2015. 8 weeks. Double the time we were told. I called corporate and they told us that's usually how long it takes. I wish the sales person was more upfront about it, or they could have called us to let us know the ETA was different once they placed the order. The best part was the original lady that helped us (before we placed the special order) was very, very friendly, and they let us cancel the order without losing our deposit. That being said, I will not come back here.

Sep 19, 2014
Went to the designer ring event. They were so incredibly friendly and polite. My girlfriend couldn't decide on a ring that day, though. So since they were such a pleasure to deal with I went back to buy myself a watch. They didn't remember me, so I reminded them I was here a couple days ago and wanted to get a ring but my girlfriend couldn't decide on which one to get. They quickly remembered who I was and even though I only wanted a watch, they kept pushing me to buy her diamond earrings. I said I just want the watch, three times before they stopped asking. I wanted the Bulova watch and had a $50 coupon off and the sales rep flipped. She was literally yelling at me, and threw the watch in a citizen box. When I commented on the box, she got all mad and said " it's just a box, it doesn't matter what box its in unless your going to return it." I politely asked for the box and she just grabbed different Bulova box and forced it in there. She didn't even give me the paperwork and left it on the other counter for me to grab. They barely fit it and took out a band and said " it looked better if it hangs, it the new gangster thing. It's really popular!" I couldn't wear the watch. If they were this rude purchasing it, I wasn't going to return it for fear she might throw it at me. I called customer service and explained what happened. They told me to go to a different store, 40 miles away and return it. I got there and they said they wouldn't allow returns because the watch has been sized. It took a hour on the phone with customer and in the store to talking to the manager to return it. Extremely disappointed! I had such high expectations of this store, and was looking forward to getting our rings here. I will never ever ever shop here. I highly recommend you shop elsewhere. Even after reading this you still decide to purchase anything from here, just know it CANNOT BE RETURNED IF YOU HAVE IT SIZED OR ENGRAVED!

Dec 8, 2012
blech...This place has smashed every expectation Ive had with pure mediocrity. The sales people will tell you ANYTHING to get the sale. They lie about turn around times, warranty coverage, prices, anything to get you purchasing one of their low quality pieces of jewelry. I have a very expensive engagement ring from this place and have had nothing but problems. They told my fiance when he purchased it that they size in house...they do not, it takes weeks to get it sized. Then they told him he could have his own tungsten ring resized, but now they say he cant. The center stone of my ring has been loose since day one. I took it in, and havent seen the ring in three weeks. Terrible terrible service. Tell your sales employees to stop lying to customers, and maybe throw in a little less snobbery while youre at it. Im contemplating selling this ring and buying from a better company with actual integrity.

Dec 27, 2015
Customer service was HORRIBLE. The ladies who work there are so rude and ignored us when we first arrived and then when they weren't "busy" they didn't even show interest in the questions we asked. RUDE.

Mar 9, 2012
Horrible to deal with.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today

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