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Brilliant Earth

Brilliant Earth

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4.6 Google Review
San Francisco, California, 94108, United States
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Google Reviews

Refresh Reviews 4.6


Mar 2, 2018
My engagement ring turned out beautifully. My experience making my online order went well. After some confusion with a complimentary pair of diamond earrings, all has been rectified and promptly! All of the representatives with the company have been helpful, knowledgeable and caring!

Dec 6, 2017
A fellow named Hunter Sanders works for Brilliant Earth and, quite plain and simple, he rules! He has been extremely helpful with providing the information needed to complete this type of purchase. He was efficient with emails/phone calls, usually answering within 30min-2 hours. He followed up at all times to let me know of the shipping process and exceeded my expectations for this experience. I thank you, Hunter Sanders, for giving a damn about your job and making this experience "easy breezy." You are an excellent example of quality customer service.

Mar 28, 2017
Brilliant Earth is very clean and professional. Mary was super helpful and not saleswoman like at all. She was there to help us pick the best combination that would work for us. Also, I absolutely love their business model. They are a little bit more pricy than other big name jewelers but their dedication to recycled metals, ethical diamond sourcing, and even lab grown diamonds is well worth the price. I won't by much jewellery in my lifetime but when I do it will be from Brilliant Earth.

Aug 25, 2017
My fiancé and I chose to buy our engagement ring through this company because of the great mission they stand by. 4 days after our engagement, I noticed my stone was chipped so we sent it back and they said it would take 2-3 weeks to repair. Unfortunately, many weeks of promised delivery dates were set and nothing was delivered. There was little to no communication (unanswered voicemails, emails, etc.) on the reason for all the delays. We finally found out that they ruined our stone during repair and we looking for a replacement stone. After 40 days, we were able to see both stones side by side, I chose to go with the replacement stone then told it’ll take another 2 weeks to expedite this process. If they actually deliver on their word and get my ring back at the promised date, it’ll mark 2 months of this absolute mess with this company. They have completely ruined my engagement experience and are offering a $150 bracelet for compensation. $150 does not equate to the 2 months of lies and heartache, for which was supposed to be the most exciting first months of our engagement.

Jul 6, 2017
Very good service here. Each representative is knowledgeable and very kind and helpful. Excellent assistance in finding the perfect ring. Quality in every area.

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 7 pm
Sat:9 am - 6 pm Open Today

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