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Brilliant Earth

Brilliant Earth

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4.6 Google Review
San Francisco, California, 94108, United States
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Google Reviews

Refresh Reviews 4.6


Mar 2, 2018
My engagement ring turned out beautifully. My experience making my online order went well. After some confusion with a complimentary pair of diamond earrings, all has been rectified and promptly! All of the representatives with the company have been helpful, knowledgeable and caring!

Dec 6, 2017
A fellow named Hunter Sanders works for Brilliant Earth and, quite plain and simple, he rules! He has been extremely helpful with providing the information needed to complete this type of purchase. He was efficient with emails/phone calls, usually answering within 30min-2 hours. He followed up at all times to let me know of the shipping process and exceeded my expectations for this experience. I thank you, Hunter Sanders, for giving a damn about your job and making this experience "easy breezy." You are an excellent example of quality customer service.

Mar 28, 2017
Brilliant Earth is very clean and professional. Mary was super helpful and not saleswoman like at all. She was there to help us pick the best combination that would work for us. Also, I absolutely love their business model. They are a little bit more pricy than other big name jewelers but their dedication to recycled metals, ethical diamond sourcing, and even lab grown diamonds is well worth the price. I won't by much jewellery in my lifetime but when I do it will be from Brilliant Earth.

Aug 25, 2017
My fiancé and I chose to buy our engagement ring through this company because of the great mission they stand by. 4 days after our engagement, I noticed my stone was chipped so we sent it back and they said it would take 2-3 weeks to repair. Unfortunately, many weeks of promised delivery dates were set and nothing was delivered. There was little to no communication (unanswered voicemails, emails, etc.) on the reason for all the delays. We finally found out that they ruined our stone during repair and we looking for a replacement stone. After 40 days, we were able to see both stones side by side, I chose to go with the replacement stone then told it’ll take another 2 weeks to expedite this process. If they actually deliver on their word and get my ring back at the promised date, it’ll mark 2 months of this absolute mess with this company. They have completely ruined my engagement experience and are offering a $150 bracelet for compensation. $150 does not equate to the 2 months of lies and heartache, for which was supposed to be the most exciting first months of our engagement.

Jul 6, 2017
Very good service here. Each representative is knowledgeable and very kind and helpful. Excellent assistance in finding the perfect ring. Quality in every area.

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey


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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 7 pm
Sat:9 am - 6 pm Open Today

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