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Kay Jewelers

Kay Jewelers

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2.3 Google Review
907 Chambersburg Mall, Chambersburg, Pennsylvania, 17202, United States
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Mar 10, 2018
I recommend you find a different Kay Jewelers, or better yet, skip Kay entirely. Every stone in my wedding band has fallen out at one point already. They replace it for you but the time it takes to get it back, plus the 6mo required inspections make owning a ring another high maintence responsibility. We live 45 minutes from the nearest Kay Jewelers, plus two young kids, and most recently, experienced a lot of loss in our family-we were 4 months out of inspection and they now eliminated my warranty and told me I need to pay every time a stone is lost. I would rather purchase a brand new ring elsewhere as the expense to keep up with the diamonds that fall out on a regular basis would be more over time than purchasing from a quality retailer. I don’t even have the original ring that my husband proposed to me with as it needed replaced, three times so far. So I have no problem staying fresh. A wedding ring should be a sacred keepsake to have for years, but the only thing I got from Kay’s was a piece of high maintence junk. My husband is so embarrassed that I’m constantly without a ring. I feel so bad for him knowing what he paid and that he picked out a Neil Lane thinking it would be of quality. We feel like we’ve been robbed. The last time I was at Kays in Chambersburg, with these feelings, the lady made me feel much better. She said they stand by the quality and that if my ring loses more I need to bring it in and get a new one. She explained that sometimes with sizing and design it takes away from the strength to hold in the diamonds. I left there feeling better, at least she heard our frustration and offered a solution if it happened again. This time, I was greeted by a miserable lady who looked so bugged I even made her get off her chair. She was condescending and unsympathetic to the disappointment we’ve experienced. I’m horrified over the lack of service and quality of product and I will NEVER recommend Kays.

Dec 7, 2017
They are horrible to work for and can’t pay there workers.

Jan 28, 2016
They treated me as I expected!

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Open Today
Sat:10 am - 9 pm

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