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Kay Jewelers

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2.2 Google Review

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771 S 30th St #Unit 553, Heath, Ohio, 43056, United States

(740) 522-8573 stores.kay.com/oh/heath/771-s--30th-st.html?cid=YEXT

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Devin Fridinger

Dec 21, 2017

Absolutely the worst service I have ever experienced anywhere. I attempted to purchase a ring online and accidentally chose the wrong one. I tried to call the store FOURTEEN (14) TIMES!!!!! What happened 3 times out of the 14? An employee picked up the phone, asked what I wanted and when I asked about their return policy, they hung up on me. THREE (3) TIMES!!!!! Absolutely ridiculous. You will never see me purchase another item from Kay Jewelers nor will you see me inside one of their stores. Also, it took me 20mins just to get ahold of someone on their toll free number. Awful service.

Sarah E

Dec 29, 2017

Worst customer service I have ever experienced. Sent my engagement ring out to be sized down 1 size on December 7th. I was told it would be back by December the 21st and we would recieve an email when it was ready. We never heard anything through the 21st, so the 22nd we went in to check on it. They told us "It isn't in yet, it will probably be here tomorrow." We say ok and leave. I call the next evening 4 TIMES and no one answers. So I waited until the next day, Christmas Eve and called again. They say "It still isn't here yet. Check back on Tuesday the 26th." Getting very annoyed at this point, I reluctantly wait until Tuesday to call again. I call in AGAIN and she informs me she can't find an order for my ring whatsoever and says she'll call me back and HANGS UP. She calls back 45 minutes later and tells us it's on the truck for that day and she'll call us when it arrives. NEVER BOTHERED CALLING US BACK. My fiance and I go in the next day and she informs us UPS has lost the package and they're going through the invoices to try and find it but won't be able to give uS an answer until the next morning. So we wait and no one contacts us. I call and am pissed at this point. Turns out no one looked into it like they said they would. Woman on the phone knows I'm pissed and calls UPS. TURNS OUT THEY SENT MY ENGAGEMENT RING TO PENNSYLVANIA "BY ACCIDENT"!! **ABSOLUTE GARBAGE CUSTOMER SERVICE FROM AN INCOMPETANT STAFF. DO NOT EVER BUY ANYTHING OR HAVE ANY JEWELRY WORKED ON AT THIS STORE. THEY DO NOT CARE ABOUT YOU OR YOUR PRODUCT, AMD WILL IGNORE YOU HOPING YOU'LL FORGET THE ISSUE.**

autumn short

Jul 25, 2017

Went in to look at wedding rings with my boyfriend and the lady told us about a free necklace/earring giveaway. She was very nice and made the visit very enjoyable. We are going back next week to buy a ring outright.

Danielle Lane

Apr 21, 2017

I have been trying to get the wedding band for my engagement ring and the incompetent employees who work there have no idea what they are doing! I went in and talked to a young man who told me that they do not carry my band in store anymore but he can have it ordered. He told me he would call me within a few days to let me know when to expect my band. Well a week went by and I haven't heard anything. I called the store and the woman on the phone was downright rude and horrible to me. She told me there was no record of ever having ordered this and maybe I should call back when the guy was working. I asked her when he worked and she said she couldn't disclose that information to me. So I asked her to leave a message from me to him. I waited a few more days and still nothing. So I went in there in person. They told me they would have to special order it and they would call me AGAIN. OF course a week goes by and still nothing! I found the band on the Kays website so my fiance went in himself and talked to them. They gave him a piece of paper saying they special ordered this band and our Kays account would be reduced by the cost of the band. That was 3 months ago! Still haven't gotten anything and still no one knows anything at the store. When you look our account up online it shows nothing on order or anything being charged to our account. What is going on at this store?? Worthless people just wasting your time is what! If I didn't need this specific band I would take my business elsewhere. I even had to postpone my wedding over this incompetence. I would never recommend this jewelry store to anyone!

Phil Frakes

#whiskey #smithville

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm Open Today

Sat:10 am - 9 pm

Kay Jewelers

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