Kay Jewelers Outlet - Jewellery - Lancaster, PA - VerView
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Kay Jewelers Outlet

Kay Jewelers Outlet

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117 Stanley K Tanger Dr, Lancaster, Pennsylvania, 17602, United States
(717) 391-6724 stores.kayoutlet.com/pa/lancaster/117-stanley-k--tanger-blvd-.html?cid=YEXT
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Refresh Reviews 3.0
Dec 13, 2017
The manager Sheldon is a fantastic people's person. He helped me get the ring of my dreams and took care of my concerns promptly. Never in all my years shopping in retail have I ever been taken care of so sincerely than I did with him. Thank you Sheldon!
Mar 10, 2018
I will never go to kay again. My husband and i took his ring in to be sized and have rhe diamond fixed that fell out. First time they never even sent it out it sat in a drawer. Second time the ring came back we never even knew. No phone call no email nothing. My husband went to pick up his ring and you can easily tell which diamond was replaced. The band is so thin its about to break any second. The MANAGER said "once it breaks bring it back it will be fixed for free" entirely beside the point!!! We don't want to keep coming back for unacceptable repairs. Im still paying on this ring and it cannot even be fixed properly. Not only is it extremely thin and the diamond severely noticeable where it was replaced the whole ring is off center. It is cut crooked and it looks absolutely horrible!!! Either they make a new ring for my husband because they completely screwed it up beyond repair or I want my entire money back and i will go somewhere else. Completely unacceptable from this establishment. Id rather deal with the kay in park city and I HATE going there.
Aug 3, 2017
I am very disappointed with this place , i bought in my ring to fix. The sales lady promised and wrote on my repair receipt the date it will be ready . I was very clear if it can not be repaired by a certain date then i will go somewhere else being that i am traveling overseas and need my ring before then. They charged me a crazy repair and polish charge which i had to pay before leaving the store, but because i was promised my ring back within the 10 days i paid and left it there. On the day i was suppose to pick up i called and i was told that they could not fix and that it would take 2 weeks and that my ring was ship to somewhere in Ohio to fix I dont understand why i was not informed that earlier . After arguing back and forth now i was promised that the ring will be coming back to the store next day . I hope my ring will be there and i am demanding a full refund . I could have went to another place and gotten it fixed what a waste of time .
Jul 8, 2017
Sheldon is the best staff there if you chose Kays as a jewellers. As for a company, many.mistakes ,let downs , dishonest repairs warranty price is always on highest total before discount done which is injustice and unfair x repairs are high priced and a lot of other horrible things done As a store x not certain people but a few . Very uncomfortable atmosphere upon new management, before that had many years of great service.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
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