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Kay Jewelers Outlet

Kay Jewelers Outlet

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2.6 Google Review
85 Outlet Square, Hershey, Pennsylvania, 17033, United States
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Refresh Reviews 2.6


Mar 22, 2018
My husband got my engagement ring here not even 3 years ago. Over and over, diamonds fell out. Thank GOD he got the extended warranty AND I got the ring checked every six months. I can't tell you how many times it was in for repair. 2 weeks ago, they got an exchange approved for the engagement ring. Since they didn't unweld the wedding ring and engagement ring (that they promised to do); I am without BOTH a wedding ring AND an engagement ring. I had to pick out two NEW rings instead of ONE. Last Wednesday; 3/14/18 they sent the rings out for sizing. 8 days later, I still have NO wedding or engagement ring (now, its a MONTH without either). Today; they told me it would be another week before its back. Use caution when buying here. If you DO buy here, get the warranty AND get the ring checked over and over and over again. You will need it. I MIGHT have my ring back by Easter. In the mean time, I only look single. I'm actually married. sigh.

Oct 7, 2017
I thought picking out the perfect engagement ring last October and then wedding bands this October (both at their diamond show) would be a challenge, to find the perfect one. But KATRINA at this location is beyond great! She makes the whole process feel very personal, like you are her only customer! She knows exactly who we are as soon as we walk in the door our names and the piece we purchased as well! We will return here for every piece of fine jewelry we are looking to buy!

Dec 20, 2017
I ordered a ring from this store location. First off, the ring which was fully paid for did not arrive on time. In less than 6 months after the purchase of the ring, the stone fell out. The ring which is still supposed to be on warranty cost about $33.00 to repair. Again I paid the repair cost and agreed to pick up the ring on a set date. Five days after I was supposed to pick up the ring, I was told they wanted to input prangs on the ring which would cost extra. I declined and asked that they simply repair and return the ring to me. They agreed, only to call me 2 days later and tell me my ring was not repaired and I could come and pick it up. They said that when I pick up the unrepaired ring, they'd refund my $33.00. Do yourself a favor, save the headache, and don't support this store location.

May 13, 2017
Wayne, he was incredible. My fiancé walked in to just to browse and found exactly what the both of us have been looking for. He was very clear and not confusing when it came to explaining discounts, terms, etc. You could tell he was also genuinely excited for us too. Thanks Wayne!

Jan 25, 2018
Wasn't a good experience.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Open Today
Sat:10 am - 9 pm

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