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Zales Outlet

Zales Outlet

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3.8 Google Review
55 Outlet Square, Hershey, Pennsylvania, 17033, United States
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Refresh Reviews 3.8


Apr 15, 2023
We purchased our matching wedding rings online. Not long after our wedding, mine lost a stone due to a defect. Lily, Rebar and the team at the Hershey store worked with customer care to help us choose new rings and even though our initial rings weren't purchased at their location, treated us like their best customers. What a great customer experience!

Dec 6, 2022
Called to see if they have gold herringbone bracelets. Said she had lots of necklaces. Once we got through I was looking for bracelets, she said no she doesn’t have them, but she’ll Google it later to see what one looks like because she’d never heard of it. 🤔

Dec 14, 2019
I live in brooklyn and called the zales outlet in hershey because i was going to hershey and Todd picked up and he was so helpful. He was very informative answered all questions. I then called back the next day got a very helpful girl and i told her Todd was helping me and i asked if Todd would be in she said he was in on sunday at 4pm. I went there on Sunday 11/10 Todd was not there but another lady was and she said Todd was coming in at 430 but she assurred me Todd would get the sale. I Purchased my wifes Disney Engagement ring for christmas with her and she was so helpful also. As i was finishing up Todd walked in and I explained he helped me over the phone and i was assurred he would get the sale. He was so greatful. I have to say this is a great location i wish the locations in brooklyn were this good. They are so helpful in the place or on the phone. If you need jewelery go here and speak to Todd if available you will not go wrong. The management here needs tp train other stores all reps i dealt with were fantastic. This is the ring that todd helped me with over the phone. The disney enchanted belle engagement ring

Feb 8, 2022
Walked into the store on 2.8.22 with the intent to spend about 7k on my wife for Valentine's Day. Well I was there for 10 minutes and not 1 of the clerks even acknowledge my presence. They just left me wonder around the store looking at everything and not asking if they could help me at all. This is probably the worst service I have ever received from Zales. So I decided to leave went to Kay Jewelers I was greeted right away spent my money and left happy. I will never do business again with Zales.

Feb 5, 2021
We got there and it was busy (as expected a week before valentines). My boyfriend had purchased a ring online and got shipped the wrong size, so we took it to the store in hershey! We had originally wanted to just get the ring sized but once i got there i wanted to explore a little more before we made a decision. We told the first girl our price range and she laughed and only showed me about 5 rings in our price range. (being a young couple we didn’t want to spend an arm and leg for a promise ring). so i made best of it and picked a ring i liked from the very small selection. After trying to process the return she just left, and we got placed with Barry. SHE WAS AMAZING! She was so helpful and showed me everything and anything in that store that was in our budget. She truly did everything in her will to put a smile on my face and find a perfect ring for me! 100% recommend Barry! She was amazing! Thank You!!

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm Open Today
Sat:9 am - 9 pm

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