J C Mayer Plumbing

Unreliable and unscrupulous company. Took a shortcut in a drain pipe replacement that in turn ruined a brand new wood floor that they installed. They declined to honor their own warranty and during BBB investigation tried to deny ever performing the work. Owner Jason Raineri claimed I had installed the floor through another company--despite it being their own subcontractor (they chose!) and I paid for it on the Mayer Plumbing invoice! All this while having to always hunt them down for return calls, appointments, etc. Luckily I keep very detailed records. Their very own technician was astounded at the work his colleagues performed. I have photos, invoices, recorded conversations, emails, etc... anyone can contact me for details if they are considering using this company. Short answer - DON'T! Follow up... they have not responded to the BBB regarding my dispute and are facing a revocation of their BBB accreditation.

This past Saturday my husband and I had a sewage back up in our basement. There wasn't much water, but we wanted to the problem resolved immediately. We called Mayer Plumbing. After giving us a two hour window to arrive, they came 40 minutes past the timeframe. When they arrived they briefly assessed the problem externally and quoted us $475 to fix the back up and an additional $89 for an emergency call. My family suggested I challenge the price since it was high, but my husband I decided to let it be. When they completed the work they told us it was fixed for now, but that we would have a back up again in three to four months. They said the major backup was past the property line and we should call the city to resolve the problem. Either way, I thought this seemed off since we have been in our home for two years and haven't had a single backup. The following Monday we called the city to have them assess the problem. In my city, the homeowner is responsible for everything up until the main. They suggested I call Mayer Plumbing back and request they come out and complete the job. Not to mention, the city also felt we were overcharged originally. When I called back, I was told a portion of the pipe needed to be replaced and that it would cost $1,000s. I called the city back and they questioned this response and decided to investigate the pipes with a camera the following day. The city found that Mayer had only carved out about 25% of the roots blocking the sewage line (pictures below). They said they could easily get most of the blockage out if they came back and that I didn't necessarily need to replace the pipe right now. Fortunately, our city service workers were kind enough to call Mayer themselves and suggest they finish the job. Mayer came out and cleared out the pipe (at no additional cost). We had a family member come out and ensure the job was done right. As a young, female homeowner, I feel taken advantage of. If the job was done right the first time, I could have saved myself the headache of calling the city and Mayer multiple times to try to have this resolved. I also felt the job was done half-heartedly in hopes we would have another backup so they could have more work down the line. I do not plan on using them in the future.

Called Mayer said they would have a tech out within the hour they came before an hour and completed job! Very reasonable priced technician was kind and explained all work! Very pleased!

STOP! Do not call unless you are willing to pay $1000 (Labor Only) to get a garbage disposal installed! Or maybe they will just not find time to call you back after giving you such and outrageous quote to justify. Mind boggling.

Called twice to get an estimate for a plumb in for a dishwasher. Mayer never called back.