Pizza Hut

**Edit** I tweeted @PizzaHut and received a response. I suggest everyone who's been wronged by this location do the same. **Edit** I placed an online order and did not receive my pizza! I called after 2 hours and the manager said the driver had dropped off the pizza and gotten a signature. The driver dropped off my pizza at the wrong address! We asked what the procedure was for this mistake. The manager would not do anything about it. He kept saying that they got a signature and that's all he needed. I will never order from Pizza Hut again. I now have to call VISA to Dispute the charge. The Manager was Corey.

When I finally did get someone to answer I was put on eternal hold. When I placed my order like I have done many time over the years I was told 40 minutes for delivery which was fine. Time passed a call came to my home from an out of state number which I didn’t answer several minutes later I checked my call notes and it turns out it was delivery person wanting me to text him back, nothing identified he was with Pizza Hut. I then called the store back and again was put in eternal hold, so I called them again from a second cell phone and got through. It was at this point I was told the order was cancelled since they could not verify address so I asked if they had credited my card and the person goes. You want credit.... well duh no pizza no pay for it. She puts us on hold and comes back saying that the charge was credited will see when I check with credit card company. I am very disappointed in the lack of customer service, as the store should have called me to let me know the order was being cancelled. So now I am calling Dominos to get a pizza delivered to me correctly and on time. And I’m not a Dominos fan but I might be now.

If I could give a negative star rating I would. This is the WORST Pizza Hut location on planet earth! I am not exaggerating. I ordered my food online. Received an estimate of 30 min wait time for it to be delivered. Received a text that my pizza was on the way at 6:09 pm (I had ordered around 5:30pm). My pizza showed up at 6:50 pm. Forty minutes after they told me it was on the way. The pizza arrived cold and the crust was soggy. I had ordered the pan crust, so it should have been really crisp. I also ordered a bottle of Pepsi, which arrived hot. I live no more than 2 - 3 minuets away. You can literally see the fence of my apartment complex from the lobby of this Pizza Hut. Their is absolutely no reason or explanation that will suffice, as to why my pizza was cold and soggy. That should have been the hottest pizza I ever ordered and the coldest beverage too. So, even though I was settled in for a evening of relaxing, I hopped in my car and drove my cold pizza back to Pizza Hut. I explained what happened to the manager and asked for a refund. I told him that I thought I should receive a refund and a new hot pizza. He gruffly said, “No, I’m not doing that. Pick one. Either a refund or a hot pizza.” I then explained to him that I didn’t understand why my pizza was cold when you could see my apartment from the store. I told him that when I order from Papa Johns Pizza (which is much further away), my pizza is always delivered hot. He then became irate and said, “Don’t talk to me about no Papa Johns or any other pizza place, were not them!!! We are completely different than them. This is Pizza Hut.” He repeated this over and over again. To which I replied, “Well, that may be true, but you might want to get this stores act together, so your not angering your customers and loosing them.” And he was like, “Whatever lady, I don’t care if your mad. I don’t care if I make people upset. We are busy tonight with our online promotion going on.” I said, “OK, well that may be tonight’s excuse, but what about the last time I ordered from you guys? My pizza showed up cold then too, and it was not a promotion night.” Honestly, I almost didn’t order from them, but decided to give them another chance. I shouldn’t have. They were rude then too! He said, “I don’t care. I’m giving you your money back aren’t I?” I told him that I am definitely never coming back. I was a little upset, but that was after he was rude to me. He never should have snapped back at me. I can’t believe how rude and unprofessional he was. I don’t care how busy a business is, you can’t treat your customers like that!! Do NOT go to this location, or any others for that matter. I am officially, forever done with Pizza Hut!

Fast service, small building not a lot of space. Order online and Drive-thru pick-up best.

The employees here seem very incompetent. Every time I order something, the order is slightly wrong. I've ordered garlic sauce and gotten ranch. I ordered Cajun fries and got regular. Not to mention they are often late. I get an email saying they will be here at a certain time and they are sometimes 15 minutes late. I do not blame the employees though. With so many poor reviews and personal bad experiences, I feel like it has to be just poor management. The management probably doesn't give them so much as a slap on the wrist for their mistakes, which makes the employees continue to make the same mistakes over and over again. Keep the employees, fire the managers and get ones that are better suited for the position. Until then, I'll have to settle for Domino's.