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Lowe's Home Improvement

Lowe's Home Improvement

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3.4 Google Review
7840 Greenback Ln, Citrus Heights, California, 95610, United States
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May 16, 2018
If I could give 0 stars, that is barely what this store deserves. I went to this store and asked the cashier for assistance in plumbing. She said go wait in the aisle and I'll page someone...waited about 5 minutes after the page and during that time, watched 3 employees walk by without even acknowledging me. I went to appliances and asked if there was anyone that could help. An employee that walked by me before was within earshot and said..wow, they still haven't come to help you? And then proceeded to walk off. The employee at the appliance area paged someone again. After waiting another 3-5 minutes and seeing 3 more employees walk by, I left and went to another establishment where I spent less time there from beginning to end with AMAZING customer service. I will NOT be returning to this store again.

Apr 26, 2018
Great customer service. Very helpful. If you need any help just ask for Roy. He helped me find the perfect outdoor rug and rockers for my patio and helped me to my car . Above and beyond

Mar 15, 2018
I would give 5 stars ONLY for Michelle, the employee who works here. I am giving 1 star because we waited for more that 30 minutes in the sink section, needing help, and NOBODY was around. We looked around for the longest time, and the very few times we found a person that ‘works’ here, they would tell us that the sinks are not in their department. We finally saw Michelle and asked her for help, even tho this was not her department, and she had just got on her break, she spent about 15 min looking for someone who could help us, even a manager, and came back apologizing that she couldn’t find anyone. I really appreciate her trying to help, she should get a raise! We ended up finding the sink we had questions about, $40 cheaper on amazon. Thank you for nothing Lowe’s and your employees!

Jan 30, 2018
I am only giving one star as it will not let you rate 0000000. This store is terrible!!!!!!! My first experience with them was in December 2017 when I purchased a dishwasher from them. The service was lacking through the purchase, but I was able to buy the dishwasher I wanted. I purchased a stainless steel exterior with stainless steel interior tub. (one of the higher end models) They brought the box out and loaded in the car. We got home and opened the box only to find that they had given us a white plastic dishwasher! upon returning to the store found that this was the cheapest ($299) model they carried. At no time was there an apology, any consideration for the lost time of having to make an unnecessary trip back to the store, or any sort of discount offered. We were told it was no big deal!!!! I have to wonder if they would have felt the same way if I had ended up with a dishwasher that was worth three times what I paid, instead of 1/3 of what I paid.........My second experience was last night, I thought the first experience must have been a fluke, I will try again with a washer. The sales person clearly is NOT a sales person, as they made every comment to indicate they did not have it, nor would any other store, and if I wanted to order it, it would take two weeks or longer. At which time I did reply out loud, " it would appear you are not interested in selling a product this evening, maybe we should buy somewhere else." his reply, " that works for me." UNBELIEVABLE!!!!

May 12, 2018
I'm done shopping at Lowe's. Citrus Heights is terrible. Purchased a lawn mower there they didn't enter information like they said they would 7 months later it quit working and they want $125 just to look at it. Bought a Frigidaire they brought it to us damaged then I had to jump through hoops and wait an additional week to have it delivered which cost me more money. I purchased a cordless weed eater there and work for 3 months then stopped working and after numerous phone calls and run arounds I just threw it in the garbage they don't back any of their products are terrible I'd rather drive out of my way which I did this afternoon 12 miles to Home Depot in Roseville piss off Lowe's.

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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm Open Today
Sat:6 am - 10 pm

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