Penn Detroit Diesel-Allison

Great guys working here the mechanic stayed well past his hours and really found the issue with our rig. Would recommend them especially if your an independent.

Penn tried to charge me $1000+ today for a roadside call and diagnostics on my truck. Within 30 minutes of showing up for the roadside call they told me the engine was probably blown and I needed to tow it to their shop. They tried to charge me 3 hours for that road-call. The truck arrived to their shop at 8pm (per my driver and the tow truck driver). They called me at 930pm to let me know they had removed the oil pan and found the main bolt spun and the engine needed to be rebuilt. I told them I would not rebuild my engine at their shop and to put the oil pan back and I would send someone to come get the truck. They tried to charge me 6 HOURS LABOR for that. Have you ever heard of such a thing? The mechanic had the oil pan removed and the problem diagnosed in an hour and a half so I'm still trying to figure out what they did for the other 5 hours? They could not tell me why it only took 1.5 hours to diagnose the problem (which they called "taking the truck apart") yet it took 5 hours to put it back together? In total they wanted to charge me 9 hours labor for those 2 things which was over $1,000. When I got upset (reasonably so) they dropped it to 6 hours labor. I was verbally quoted 2 hours diagnostics and never received a written estimate or agreed to 9 hours worth of labor for anything. I didn't even find out they were charging me 3 hours for the roadside call until I tried to pay my final bill today. I had no choice but to pay the bill because I had already sent my only other trucks bobtail from FL to PA to tow back the broken down truck and trailer and my drivers were sitting at their shop waiting to pick it up. Talk about someone taking advantage of a situation and kicking you when you're down. They told me we could come to an agreement on the bill otherwise my equipment would remain locked behind their gates. I told them I thought 5 hours was fair considering the roadside call was 30 minutes plus driving time and I had only agreed to 2 hours labor when it got to their shop but they wouldn't come down any less than 6 hours. Final bill was $839 for this. $839 to tell me my engine was blown!!! However, the guys who work there-Brian & Travis, were very helpful and patient and one of them gave my driver a ride to a hotel which really helped us out a lot. The lady in the office Etta was also very sweet but had to be the one to deliver the bad news unfortunately.

Not sure about the bad reviews but I've used this place all the time. Pure professionals. 3 hrs of labor for a tow and to take the oil pan off. Well I'm not sure what that guy is complaining about. I've been towed many times anywhere from 1 mile to 100+ miles. Even at there very shortest distance I have never been charged less then 3hrs. I'm a one man operation and this place treated me like I took 100 trucks there a year. Professional and very kind. I wouldn't have my engine work done anywhere else. And they even made a mistake one time but when I took the truck back and they looked at it they where very upfront. Didn't try to blame someone else or make excuses. They got right on it and fixed it. I've had dealers mess stuff up then try to blame me or make excuses. But not this place. In my book they're a class above the rest.

Guy on the counter knows his stuff. Delivered part same day. Good job.

You Guys are Rasict with Hispanics.