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Thermo King

Thermo King

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2.0 Google Review
6408 Collamer Rd, East Syracuse, New York, 13057, United States
(315) 463-9241 www.thermoking.com
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Apr 15, 2018
They didn't know me from Adam when I was there recently and they treated me like I was a regular! Good place!

Jun 20, 2017
I agree with other review. Total attitude with their customers here. I had my truck here to have my APU fixed. I received a phone call while I was busy with other work related issues and couldn't answer the phone. Bob, who works there leaves me a voice mail with what needed to be replaced with a attitude that I need to call within 5 minutes to authorize the repair because they have other repair work. He wanted me to replace the control box on my APU which would cost $1300 just for the part, when the going rate for this part is much less and almost $700 in labor which would cost me almost $2,000. Really? He also said that he couldn't guarantee that it would still work. Really again? Obviously he didn't know what was really wrong with the APU and wanted me to pay for a repair that was probably not necessary. I searched around and the price of that part was $900 to $1100. Agree with previous review, total attitude here and I was charged $200 for 2 hours labor and they fixed nothing!!!!!!!!!! Really??!!!!!! It took 2 hrs to find out that the control box that you claim is faulty. Will never go here again. Calling Penn Diesel Monday morning. They work on APU's and they don't try to take advantage of their customers and they don't have attitudes either. Never should have came here.

Jul 14, 2017
Purchase parts from them in April They order wrong parts made me pay for them and charge me restocking fee. After long talk they told me they will not charge me restocking fee this time. It's July. No refund yet. Calling them all the time That was $380.00 worth of stuff on my credit card Hope they we take care of it

Dec 15, 2016
Tripac wasn't installed correctly leaking coolant from day 1. Apu doesn't run correctly starts terribly. Poor attitude here. Was treated as a subclass of human when I came here to get the unit fixxed they installed on my truck at a pricetag of $12,000.

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Opening Hours

Mon:7 am - 5:30 pm
Tue:7 am - 5:30 pm
Wed:7 am - 5:30 pm
Thu:7 am - 5:30 pm
Fri:7 am - 5:30 pm

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