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Patterson Service Station

Patterson Service Station

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4.5 Google Review
221 N Aurora St, Ithaca, New York, 14850, United States
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Refresh Reviews 4.5


May 16, 2018
Terrible, try to pull the wool over your eyes, charge you for every sneeze, sneaks. If you go here be aware ALL quotes over the phone are for parts only not labor; superfluous items such as windshield wiper fluid will be performed and charged; they list parts at a ridiculous price; they will try and tell you to buy service you don't need. . . However I can't comment too much on the quality of mechanic services rendered. For example; I brought my car in for some standard maintenance and one repair. The repair was an issue I had identified and had determined the necessary fix. Over the phone repair and maintenance was quoted $150+$90. 2 hrs before closing, they call to tell me that that I need a part I really don't need and it will cost $400 for just the repair. I deny the work and when I come to pick up the car I find that the quote for maintenance was parts only, labor is added on after, they even charge 6$ for .25 gallons of wiper fluid which I never asked for. They also charge me $50 for the "inspection" of the repair part that they tried to upsell me another part on, which I subsequently denied any service. Seriously, they tried to sell me a $89 part for $200. So all in all I was quoted $150 for repair $90 for maintenance, I ended up paying $160 for just maintenance. I get they are trying to make money, but you have to have integrity.

May 25, 2018
Nathan and the crew provided great customer service and were forthcoming with any information I asked for. I called ahead for a dual headlight replacement for a Subaru Forester and was told that those cars require extra work to get to the lights and so would take about an hour/hour and a half. I brought the car in and spoke with the same person as on the phone, Nathan. My car was ready for pick up before their estimated time. After the pick up I noticed that my passenger day time running light was no longer working. Since I didn't do a proper inspection before handing it in, I couldn't be sure if it just burned out or maybe the crew made a mistake. Nathan happily told me to bring it over, and together with a mechanic showed me how they went about fixing my headlights, how they couldn't have damaged the daytime running light in that way, and even replaced it for me free of charge. Pricing: ~$60 for parts, ~$30 for labor. tl;dr Brought in my car for a dual headlight fix, was concerned garage service might have damaged a daytime running light. Was politely but categorically shown that the light had just burned out and was unrelated to the headlight service, and was then offered the extra fix free of charge anyway. Not an Ithica resident, but if I was this would be my regular garage.

May 31, 2018
Hard to give stars when you spend that much money, but Nathan and the guys are friendly, honest, and reliable.

Mar 5, 2018
I had a rental car with the tire pressure light on. Mike was very friendly and kind in checking my tires quickly and didn’t charge me for the pressure check. Being from out of town and with a rental it was nice to have my anxiety lessened at Patterson’s!

Aug 29, 2017
I appreciate the transparent and honest way they run their business. Sure, they could probably talk me into more work than necessary, but it's clear they don't; for that reason, they will have my future business. It's that simple. I feel fortunate to have found a shop that takes what they do seriously and treats their customers honestly.

INDUSTRY BLOGS

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Opening Hours

Mon:7:30 am - 5:30 pm
Tue:7:30 am - 5:30 pm
Wed:7:30 am - 5:30 pm
Thu:7:30 am - 5:30 pm
Fri:7:30 am - 5:30 pm

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