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West Coast Windows

West Coast Windows

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4.1 Google Review
7533 Progress Way, Delta, British Columbia, V4G 1E7, Canada
(604) 946-2310 westcoastwindows.ca
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May 31, 2018
Windows look and work great. Pricing was spot-on in the middle of the 3 quotes we obtained. They double-checked everything and finished the work when scheduled. Will go back to them when we need more windows added.

Jan 18, 2018
We recently had three windows installed, each quite unique. We are very pleased with the quality and service provide by the West Coast Windows team. Before making our final decision, we met with Brock and his team and toured the factory. The staff were welcoming and proud of their work. There were plenty of samples to help us close the exact product for our renovation. Every aspect of our purchase we received exceptional service; from Nick’s detailed quote, to Tracey’s professional, timely e-mails setting up and confirming installation details to the installers themselves (John, Justin and Jeremy), who were very knowledgeable, polite and tidy!! Dawna Tsawwassen

Sep 12, 2017
West Coast Windows replaced all the windows in our solarium (14) and installed a french door. The estimator was responsive to our needs and requests. He worked with us to get the right product. The installation team was friendly and professional. They offered tips and ideas for finishing the interior as well. After the install, the estimator followed up to make sure everything was OK. I would definitely use them again.

Aug 28, 2017
I would not recommend West Coast to working professionals where you are not home during the day to supervise their work. They relied on us to check their work and inform them of things they had missed. Our job included replacement of 20 windows and 1 patio door in our 2800 sq ft house. They completed the work in two and half days, one of which we received record rainfall (in April 2017). They initially told us they would not replace windows during heavy rain, however they did anyways. We had over 11 deficiencies including not properly sealing the windows, not re-securing the siding, broken drywall, scraps to the window sills and exterior trim, a large dent in the kitchen flooring and sloppy interior caulking. I pre-painted all of the exterior trim which they scraped up during installation and slopped putty all over them. It took me another three full days on a ladder re-sanding and re-painting all of them. Also due to their sloppy interior caulking lines I also now have to repaint all 20 window stills. Before we hired them they told me that I would not need to paint after they were done. Perhaps more concerning was how they handled the deficiencies. After they said they had completed the job and were reluctant to return to finish the job. Many of the windows were left without sealing them properly as many windows had no exterior caulking around them. I voiced my concern that they left without sealing the windows properly during heavy rain and they responded that they didn't have available staff to finish the job and that it was okay if water gets inside the building envelop. They said that their installers would not be available for at least 6 weeks as they were required on a larger job. After a discussion that this was unacceptable they did send an installer to finish the exterior caulking but took them another 2 weeks to remedy most of the other problems. We are still waiting, nearly three months now, for them to replace a deficient window that has a large mark on the inside of the glazing. They applied a small credit for all the damage and deficiencies but it didn't come close to the what is cost us in materials (paint) and time off work to remedy all of the issues.

May 11, 2017
Our complex had been contemplating new windows for our four buildings and decided on West Coast Windows. We were one of the first to have ours done and we found that the staff were prompt each day, friendly, always cleaned up completely. I have heard all good things about your company. We love our windows and I'm sure everyone else does as well.

INDUSTRY BLOGS

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