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Jeld-Wen Windows & Doors

Jeld-Wen Windows & Doors

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3.0 Google Review
21810 76th Ave S, Kent, Washington, 98032, United States
(253) 395-3775 www.jeld-wen.com
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Feb 26, 2018
I've been a general contractor for the last 25 yrs and I ordered my two Jeld-Wen standard solid two panel pocket doors in December 2017 and I finally received 0ne of the two doors yesterday. It was very dirty and had scratches all over it. Where's my other door?? I'm not happy and Jeld-Wen told me maybe I should reorder them. I don't think so. Thanks Jeld-Wen!

Dec 13, 2017
We ordered a Jeld Wen door from Home Depot in Burlington, WA back in July. It was scheduled to arrive late August. It's now December 12th, and no door. We've been given a dozen "delivery dates", none of which have panned out. One time we were told "they" lost the door (we'll never know who "they" are). Most recently we were told it arrived at Home Depot, but failed inspection, and had to get reordered....for the third time. Our house appraisal had to get done without the new front door, costing us hundreds of dollars. I've given up hope altogether. It's only morbid fascination keeping us hanging in there. I will never, EVER order a door, window, or so much as a paper clip from Jeld Wen ever again.

Aug 18, 2017
So often I read reviews left by unsatisfied consumers. But not today! We purchased a brand new home 12 years ago and the weathered side of our home had windows from Jeld-Wen (and a sliding glass door) that had failed. Failed, as in condensation between the two panes. Around Easter, I made my first call to ask about a warranty. They were under warranty still! Four months later, they have now been installed like brand new! The service man, G. was absolutely kind, personable, hard working and was happy to help educate us on how to get screens, replaced by purchase. This is a trustworthy company. Busy, yes.... but for a very good reason.

Oct 12, 2017
Ordered 2 custom JeldWen doors from Home Depot on August 29, 2017. Through multiple missed delivery dates and promises that they were en route - they finally arrived on 10-11-2017. Upon getting ready to install one of the doors, contractor marks all of the extremely poor workmanship and manufacturing that was done, i.e., nail holes that were not filled in nor painted, door trim corners that do not match and there is a gap, bottom door frame is 1/2" longer on one side that what it should be, marks/gouges in the door frame from either manufacturing or delivery people. No touch-up paint arrived with them as I was told would happen. I now have to pay my contractor to "fix" JeldWens errors. Why? Oh Why? Curiously, there is a "quality control" stamp on one of the door frames. NOT! Do not purchase these doors nor deal with Home Depot for them. Awful, terrible, horrible, sad.

Dec 26, 2017
Great product and excellent customer service!

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