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Victoria Glass

Victoria Glass

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3.6 Google Review
2813 Quesnel St, Victoria, British Columbia, V8T 4K2, Canada
(250) 388-4811 www.vicglass.com
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Refresh Reviews 3.6


Feb 15, 2018
If you visit their location in-person, this group is kind and helpful. They also have great prices and suggestions. I had to buy a replacement crisper shelf, so I ordered a new one. When I brought the shelf home, the size was a bit wrong, so I ordered a new one. The problem for me is that these guys don't answer their phone. I work until 4pm on weekdays, and they close at 4:30, and I don't have a car. A common game of phone tag began: they'd call me with a question when I'm at work so they'd leave a message. At 4, I'd call them back, and no one would answer, so I'd leave a message. A week later, I'd realize they weren't going to call me, so I'd call them two to three times in a row before someone picked up. The shelf only took a few days to be cut, but all this running around has made the process become two months. And I don't think they have voicemail. Over the past two months that I've been trying to get a new shelf, I have left eight messages. Zero have been returned. When I had a rare day off, and I really needed to ask them a question, I called 12 times over the course of an hour, between 8:30 and 9:30 am on a Friday -hardly a time to be too busy to answer. I tried all the different extensions, because I just needed to reach someone, and I had other things to do. Finally, on the ninth dial, someone answered. I gave him my message, and he said that he wasn't in charge of my shelf, but he'd leave a message for the person who was, and that person would call me back "after 11". But nobody ever called me back. Also, their shop doesn't have a sign, so you better know where you're going. I gave up the first time after walking around the entire block. If they can afford a website, I think they can afford to write their name in Sharpie on a piece of printer paper and tape it to the window. I'm not someone who has a lot of spare time, so I don't like it when it's wasted over something so easily fixed. If you have a car, and more time during the day, then you won't have a problem with Victoria Glass. But if you have to take the bus and have a similar work schedule as mine, save yourself the stress.

Dec 7, 2017
Requested a quote. They never got back to me.

Jan 17, 2017
Victoria Glass installed a new custom bathroom mirror for us. Came when they said they were going to come (both for measuring and install). Very professional and the end product looks great! Would definitely use them again!

Jan 4, 2016
I've used Victoria Glass twice now and each time they were prompt and very friendly. I don't even bother calling other glass companies in town now either because I've found that they also have the best prices. Highly recommended.

Mar 4, 2017
Good guys, very knowledgeable

INDUSTRY BLOGS

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

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Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding the...

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The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Whiskey Production: 18th Century Methods vs Modern Techniques

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In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

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The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

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The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

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Opening Hours

Mon:8 am - 4:30 pm
Tue:8 am - 4:30 pm
Wed:8 am - 4:30 pm
Thu:8 am - 4:30 pm
Fri:8 am - 4:30 pm

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