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SilverLine Exterior Solutions

SilverLine Exterior Solutions

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4.4 Google Review
1560 Broadway St #5, Port Coquitlam, British Columbia, V3C 2M8, Canada
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Mar 28, 2018
Had two three bedroom windows done, to remove the constant condensation problem I had with the old windows (20+ year old townhouse). Their price is great, the installation was quick. However, there is very little communication between Silverline and me. They are willing to respond when you call them, but most of the times you are left in the dark on the procedures. Another reason why it's a 3 star rating is because during the installation, my dry wall was gauged in multiple areas of my house. It was clearly a mistake, and I called to see if I could see some sort of compensation for it, but they said it was on the agreement, that they would only fill the gauge with mud, and I'd have to re-paint. This is a pain because I ran out of the paint for the specific areas that were gauged. Therefore, I have to live with a white putty filled mark, or purchase more paint. I believe if they had sent 2+ installers, the damage would be avoided. However, because they only sent one installer, balancing a large window up and down stairs is bound to lead to failure. Again re-iterating that Silverline's prices and product are good. Their service is quick, and friendly bunch of people when you talk to them. However, I still feel like this wasn't the best experience, therefore the 3 stars. Hope this review helps.

Jun 10, 2017
I gave a poor review initially but have since found out that their admin person has the poor customer service skills. The rest of their staff are very helpful when you get past the admin. They fixed the issue with the window and told us to call if there was any other problems going forward. They also provided a gift card for our troubles with the admin to a lovely restaurant nearby. I am happy to recommend this business.

May 9, 2017
We had our windows and siding done with Silverline and our overall experience with them was very pleasant. From sales rep, management, to installation team, everyone was friendly and hard working. If we have anything else to do we will definitely go to Silverline again.

Mar 27, 2017
Very pleasant experience with all the staffs from Silverline. From the first meeting with sales Kenny to installation team, everyone showed professionalism and kindness. Prices are unbeatable and the product looks good. We will definitely recommend Silverline to other friends!

May 2, 2017
We decided to go with SilverLine Exteriors to replace all the windows in our house, after seeing that our neighbors had done the same. Overall the windows are good.

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm
Sat:10 am - 3 pm Today

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