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Pollard Windows Inc.

Pollard Windows Inc.

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3.3 Google Review
1217 King Rd, Burlington, Ontario, L7R 3Y3, Canada
(905) 634-2365 www.pollardwindows.com
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May 11, 2019
I had to rebuild our home after a fire and to add insult to injury. Pollard refuses to provide us with the screens that were to arrive shortly after our windows and doors. I have spoke to management and expressed my dissatisfaction with there poor excuse. This is what happened. I had a local builder order all the doors and windows through these guys. Thousands of dollars and after all said. Now the guy doesn't answer his phone and I'm told by Pollard Windows over the phone that they understand my windows were paid in full,and on time, but..... I can't have my screens because they haven't heard the YES word from the guy that handed in my payment in the first place. Wow... Needless to say. I have 3 patio doors and no screens for anything. Also my bathroom was to have frosted windows for privacy reasons but I received anything but.That I can put on curtain upto. Unless Pollard Windows makes it right. I will never endorse or use any product made or associated to them. These guys have used every excuse in the book. I'm sure of it. If Pollard Windows provides what I paid for. Then at that time my review will reflect that. Honestly and Integrity goes along way.

May 9, 2019
Window locks don't work properly, patio door latch is loose, patio door glass seal is broken and these windows are less than 3 years old! Tried contacting them they wont reply unless you keep trying and they have an attitude of "my way or the highway". They want to make more money off their poor quality products. The lady that handles service and repairs has the worst attitude and incompetent . I seen some of the reviews having a reply from the company, wonder if the issue was resolved or they just pretend to care but actually do nothing. Update. The response from the company below seems generic to me and more like (copy paste) . Cheryl knows my contact information have her fix the issue.

Mar 5, 2019
I needed to replace a broken basement window panes for our house that we were selling. Even though Pollard supplied all the windows except the basement windows, Shauna took the time to call the builder for me and track down the info I need. She was friendly and quick to respond. Awesome service when she didn't have to. Much appreciated.

Jan 25, 2019
House was built with Pollard windows in 2008. Had seal failures within 3 years. Waited until 10 year warranty was near expiration before having the glass replaced. Ended up having six pieces of glass replaced under warranty at a cost of over $400. Now just a few months after warranty period was over, another three pieces of glass have had seal failures. DISAPPOINTED AND NOT IMPRESSED, BUT NOT SURPRISED. Expect even more windows to fail. Other homes in the area with the same builder have the same issues. If you like looking through fogged glass, go ahead and buy their windows.

Dec 20, 2018
We had some windows replaced yesterday and they look amazing. Dealing with the staff from start to finish was an absolute pleasure. They were very friendly and efficient. Highly recommend!

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