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Custom Direct Windows & Doors

Custom Direct Windows & Doors

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3.9 Google Review
352 Dosco Dr, Hamilton, Ontario, L8E 2N5, Canada
(905) 643-0606 customdirectwindows.com
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Refresh Reviews 3.9


Nov 13, 2022
I replaced several doors and windows throughout my house. Bad experience. Sales rep promised 8 week max installation and took over 12. Supposedly installers were going to come on a Friday afternoon and all Saturday but showed up early on Friday and said they were doing everything in one day, for which we weren't ready, so they rushed and left some of the windows and doors installed not to my taste. The main door was supposed to have a special glass shape and came rectangular. Sales rep is not answering my calls or texts anymore. Installers were rude and yelling everywhere up and down, even other contractors I had on site that day were wondering how they can work there. They were in such a rush that they put any piece they found to frame the windows, or didnt even care if existing framing was good enough. Never again to get their services... and I would not recommend them 13.Nov. Update from my last comment I started the installation of the drywall and guess what… some windows are not levelled and causing issues with the depth of my drywall… no wonder why the sales rep said they can do framing in no time…see new photos

Feb 17, 2023
Amazing company. Great customer service especially from the secretary. And the manager always hooks you up with the best deals for windows and doors. I called a couple places and this was by far the best price and quality for my windows and my doors. They also took a normal door with 2 side windows and made it into a huge patio door which I love!

Feb 16, 2023
I recently purchased my first home and the doors and windows were very old and outdated- some of the doors even had slight drafts coming in from underneath. I was referred to Custom Direct by a co worker, and when I called to inquire I got a girl named Darylleigh on the line. Darylleigh was incredibly informative and answered all of my questions and helped me plan and price out a complete re-do that was within my budget. I ordered a custom front door and full window replacements and they look fantastic! The installers were very polite and professional. I could not be happier with my experience with custom direct and the help from Darylleigh. Thank you for being so informative and going above and beyond to ensure I get quality windows that fit my budget, and your continuous support throughout the entire process to ensure all the details of my order were correct and what I wanted. I’m absolutely in love with my new home. Thank you Custom Direct!

Mar 1, 2023
A big thank you to Larry and Team! We had all the windows in our house replaced and they look amazing!! You guys did an outstanding job!

Jul 27, 2017
I recently had a door installed by Custom Direct Windows & Doors Ltd. What I thought was going to be a great experience actually was short of a nightmare. Everything started great, but the sales representative dropped the ball several times, claiming he never received emails from me, etc. even though he gave a second email to make sure he got it. The door was delayed horribly. Head office took over from their and the put a rush on the door. The door arrived and it was everything and more than I expected. I love it. The installers were absolutely amazing, quick (2 hours door out and new one in), tidy, professional as I said amazing. I was fully expecting some kind of email with customer satisfaction (if you get an oil change in your car you get one), but nothing. I sent an email off the next day to tell them how happy I was with the door, but I had a few little pics that should be taken care of. The door handle had a scratch on it, and the door started squeaking so loud it would wake up the neighbourhood. I reported both things as well as a small mark on the inside, which I was not that fussed about. Four emails later and nothing, not an acknowledgement, nobody came out to fix or look at the door, nothing. I love the door but the customer service/follow up sucks at this place. I would not recommend them to my neighbour the other day because I did not want the same thing happening to them. Two neighbours actually looking for doors for their home, and I would not give them the name.

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Opening Hours

Mon:8:30 am - 4 pm
Tue:8:30 am - 4 pm
Wed:8:30 am - 4 pm
Thu:8:30 am - 4 pm
Fri:8:30 am - 4 pm

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