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Laflamme Portes et Fenêtres

Laflamme Portes et Fenêtres

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2.9 Google Review
39 Rue Industrielle, Saint-Apollinaire, Québec, G0S 2E0, Canada
(418) 881-3950 www.laflamme.com
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Sep 11, 2018
In 2016 we bought 17 hybrid windows from Rona, who told us that the windows are of high quality made by Laflamme Portes et Fenetres. Well, what a surprise! Within one year after the installation we had 7 windows with either broken or rusted hardware! These windows replaced our old wooden windows which were there for over 30 years, not one of them showed any rust on the hardware after all of these years. It seems to us that the hardware used by Laflamme is of a substandard very low quality! We are right now in the process of requesting Rona to stand behind their warranty guarantee and rectify the problem. In view of our experience we would strongly advise not to buy these windows!

Nov 3, 2017
It is, by far, the best windows and door manufacturer in eastern Canada. Before I ordered my windows, I met a great sales rep. that was able to help me choose the right model for my house. After I got them installed, I had a couple questions about performance and about my patio door screen, that I wanted to be a little more tight. Then I spoke with a great member of the after-sale service, answered my questions and gladly offered me to send their after-sale service technician to help with my screen. The technician that came to my house, was very professional and in an instant fixed my patio screen perfectly. Then he took the time to explain how to take care of my windows and went around the house to check every window to make sure everything was to standards. With that great experience, I appreciate my windows more now that I know that it's not only their product that is the best but their team that work around it too. Would recommend to anyone.

May 25, 2017
Great products, and i had a small issue with one of my doors, and the service was very helpful and fast.

Jun 15, 2015
Worst customer service ever; poor quality windows and installation. "je me lave mes mains de ton probleme" was their response. We had their windows installed at our condo of 28 units. Nearly every unit owner is complaining about their window knobs falling off, mold, condensation inside the windows, and high heating bills due to poor insulation. The worst part is Laflamme's refusal to take responsibility for their poor quality work. We are in the process of having a handful of inspectors check things out and will likely proceed with legal action against Laflamme. All this will end up costing us thousands of additional dollars, and is consuming a lot of time from our condo's board of directors. This concludes my review of this evil, pathetic excuse for a company. Stay far, far away. Je ne recommande pas du tout les services de fenetre Laflamme; ni aux individus, ni aux enterprises. Cette enterprise ne merite aucune recommendation, ni de temoignage... Ceci sont les commentaries de 28 personnes qui ont recu un service pourri et une tres mauvaise experience chez les fenetres Laflamme. I would leave a review of 0 stars if Google allowed it. Bad quality is one thing; refusal to take care of your customers and to take responsibility is another.

Oct 23, 2015
Poor product...got house build 2000...most windows have problems..I call customer service to have someone come and see what can be done.. wanted to charge $60 for service call.

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