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Boots Opticians

Boots Opticians

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2.4 Google Review
16-17 Tottenham Court Rd, England, W1T 1BE, United Kingdom
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Refresh Reviews 2.4


Jul 28, 2018
I’ve always been really happy with boots optician (Oxford street or Angel) but had to go to the one on Tottenham Court Road, for eye test + lenses, really rude staff (except one really nice and helpful lady), always on their phones. One guy (with a beard) was explaining to me the scheme but stopping 3 or 4 times to read his (private) messages from his phone which was on the table, never seen that before! Put it in your pocket I’m sure it can wait! Also talking to me like I was a 2yo... I’m French not stupid! I’ve been in this country for 9 years so I’m pretty sure I can understand if you talk to me like a normal human being ...! Really hope I Won’t have to go back there !

Jul 24, 2018
The most awful service. The manager is outrageously rude, has shouting matches with customers and refused to accept valid discount vouchers. AVOID AT ALL COSTS!

Jun 8, 2018
According to my clock I was only 7 minutes late to an eye test at Boots Tottenham Ct. Rd. I tried to call on my way but the line was buzy.Optician called Sinal was very rude, making my lateness longer than it was, she first said it was 7 minutes, then 10, then 12. I asked about the complaints procedure and she first gave ne the number that led to herself, then when I went back she shouted a number to me, then when I asked to write it down she finally gave me the number for complaints. All in a very unprofessional manner. The consultant called Rolanda even tried arguing wirh me and her tone was very unpleasant. Don't go to this place, their attitude is like selling apples on a maket stall. Very unprofessional. I asked to be removed from their services list.

May 15, 2018
Like others have suggested, stay clear. Manager is rude, customer service abysmal.

Mar 8, 2018
Awful customer service, obnoxious manager who doesn't listen. Poor overall service and long waiting time for glasses which didn't even have the right prescription. Avoid at all costs!

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Opening Hours

Mon:8 am - 9 pm
Tue:8 am - 9 pm
Wed:8 am - 9 pm
Thu:8 am - 9 pm
Fri:8 am - 9 pm
Sat:10 am - 8 pm Today

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