I’ve been a loyal customer of Allure Nail Spa for quite some time and have generally had good experiences, which makes this especially disappointing. I recently tried to use a gift card that had expired only 2 days earlier, and the salon refused to honor it or offer any accommodation. I understand businesses have policies, but showing no flexibility over just 2 days felt disappointing and not very customer-friendly—especially for someone who has supported this business regularly. Good customer service is not just about policies, but also about valuing loyal customers and showing reasonable consideration. Unfortunately, this experience left a bad impression.