My wife and I went for cleaning on April 29th. Before the cleaning, we asked the receptionist and also the hygienist to please only do the procedures covered by our insurance. They both said of course, they would do only what was covered. However, they did they opposite and without asking, then at the end of the cleaning we were surprised by the bill. We of course asked the receptionist and she said she did not remember us saying to only do what was covered. They did not fix anything on the bill. Also on the same bill, my procedures were charged at a higher rate than those of my wife, for the exact same things. I was told that hers were charged with last year's rate by accident and that was better, but it doesn't make sense to charge each person different rates, nor is it ethical.