After the insurance company made an error in my quote (as reported by Mark) it took this brokerage weeks to get me new insurance which led to paying higher premiums for longer then necessary. Mark advised that one of the erros was on the part of his assistant who he would be telling she could no longer work at home due to this error. They also failed to provide me with insurance slips so I was paying for insurannce for 2 weeks but unable to prove insurance so could not ride my new bike. There is a lot of charming talk but the work is substandard at best. The final quote included moving my home insurance to them which I was very clear I was not doing! In the end the same price as my former broker...but I got taken for $750. for their errors and undue stress also. Buyer beware, please know the quotes are the same for each company so find a truly compentent, reliable broker. This brokerage had been recommended, did not offer any assistance after their errors cost me dearly.