Lloyd’s Travel & Cruises owns a number of cottages at La Casa Resort. Our family was scheduled to stay at one July 31-August 7th. This was not a typical summer vacation option for our family, but given border closures we planned it back in January not knowing how open things would be. As we approached the resort, the thick smoke from nearby fires was overwhelming and concerning for our two small children’s lungs etc. We called to seek a refund and we’re told it was fine to come and that it was fine. Other staff hung up or didn’t return calls. After 2 nights and ash raining down on our car and the cabin Lloyd’s Travel / Wendy rented to us (6841 Madrid Way), we packed up and left as they were closing down Westside Road. An Evacuation alert had been issued the night before that they hadn’t bothered to tell us about. It later became an evacuation order. Despite the 3000 spent and lack of vacation, Wendy and Lloyd’s Travel refused to refund.