I had a travel credit with Air Canada Vacations that had no expiry date. Heather took it upon herself to process my credit for a refund without asking me back in April, 2021. I have not received any credit from ACV. I have reached out to Heather via telephone messages as well as e-mails asking her to please contact me regarding this matter. She has failed to respond. As she is a manager in the Selloff Vacation corporation I would expect her to at least make contact and inform me as to what is going on. I am very disappointed and have been a long time client of Selloff Vacations. Ignoring customers is not the way to conduct business.