I had a really bad experience with Cedar travel manager, Houneida. After many calls and after I asked her many questions before booking my father's trip to Lebanon and specifically asking her if we had to pay for the seat and Houneida telling us that we wouldn't pay for them, we were surrpised that indeed we had too. Mrs Huneida was very unprofessional, she was screaming at me at the phone and I had to close the call. I then called her again and instead of apologizing for her behaviour, she said that I wasn't well behaved and continued screaming. One of the worst customer service I have faced!