BEWARE DO NOT USE this travel agency. They claim to have your best interests and find you the best valued flights. Unfortunately they withhold pertinent information when questioned about alternate options and make a claim that the reservation they’ve found you is the best value. They will provide misinformation that the airline company you’re booking with has a no cancellation policy when in fact there is a 24 hr cancellation window posted on the airline’s website. Unfortunately when you book flights with a 3rd party agency such as Royal Holidays, they are they only party that has the ability to cancel your reservation within the airline accepted 24 hr window. There is NO verbal or written communication that indicates Royal Holidays has a no cancellations and/or refund policy. When a reservation cancellation is requested not even 8 hours after the reservation is made they will refuse to cancel your reservation with no valid reason. The only recourse in this scenario is to dispute the charges with your bank. BEWARE!!