Global Concepts has been fantastic from the start. They assisted me with flights on two different occasions and even helped me book a last-minute hotel reservation when I was stuck at Miami airport. Their representative did a miraculous job and found us a hotel close to the airport with shuttle service, which was a life-saver for us with a 2-year-old. Recently, I needed tickets to Cancun that were selling out fast, and the prices were changing rapidly. I contacted Global Concepts customer service, and my representative Micaela worked tirelessly to get me the best deal on tickets. She gave me the best options to choose from, and after an error was discovered on one of the tickets, she worked diligently with the airlines and myself to get it corrected with no extra cost to me.