Erin does great work, but not very reliable. I've been asked on day of my appt. if I can come in earlier or later. No problem, happy to adjust my schedule. Unfortunately, the last few times she waits until I'm on my way for appt to text and say we will have to reschedule because she is feeling sick or something else came up. I actually made a bet with my friend and said: I bet Erin is going to call off at the last minute for my appt. Sure thing, got a text mssg when I was almost there From Erin. Hated to waste my gas, but at least I won the bet.