Jul 20, 2023

Poor business practices

I wanted to share a very poor customer service experience. One that really speaks to the intent to deceive of this business. Please purchase your " diamonds" elsewhere as this site actually names their products in a deceptive manner as a means of passing off fakes as lab diamonds. If you don't "read" the fine print on this site you will in all likelihood make a purchase assuming you are buying a lab grown diamond but are actually purchasing Masonite. This is what happened to me. In 2017, my fiance and I purchased an engagement ring via this site. We fully believed that we were purchasing a lab grown diamond not a replica. All told we paid approximately $7000.00 dollars for the 3.5 carrot stone in a platinum setting we purchased. Clearly no one would spend this type of money on a pretty fake. Unfortunately this engagement did not result in marriage and the ring has sat in my jewelry box until recently, when I have finally decided to move forward and re-purpose the stone in