I got my stud earrings from Pascoes 6 months ago, and the butterfly push broke while I was wearing it. I came to their shop in New Market asking for a warranty and they told me it broke because I slept with my stud earrings on. What did I do during my sleep to break the butterfly push? They should state in their description that "you can not wear our product while you are sleeping". Furthermore, they said that I should have purchased my earrings in person rather than online (therefore, what is the point of selling your things online, Pascoes?). I wasted my time solving the problem with their staff, and the only way they could offer me was trying to sell me a new "made in New Zealand" butterfly that cost 22$. I learned my lesson; there is no warranty on Pascoes products (mainly jewellery). I love some of your jewellery styles, but not the low qualities of your customer service. I would never buy any things from Pascoes from now on. Thank you for the lesson today.