Sold me 3 heat pumps on the premise I’d get $6500 in rebates. I paid up front ($11,000). They sent me the rebate steps and booked my install. I register for rebate. Install is booked for Dec 7. Energy auditor schedules a date of Dec 13. December 2 - I email heat pump company to see if it’s ok that the install is happening first. No response. I assume it is fine. Install happens. Energy Auditor comes the week after and says he cannot do the audit - because of the install. Heat pump company does not take any responsibility for the mix up (even after not responding to the email). Tells me the only thing they can do is uninstall the heat pumps for $1000 (in Feb) so the audit can happen and I can get my rebate. Not a great experience. Would never recommend this company.