Please stay away from this company. First, their customer service is awful. Second, they send me a quote for $43,000 using Red Oak which is a material that costs vastly less than Hickory. I received other quotes from companies that used Hickory in the quote, and the quotes were 15-18% less. When I brought it to UB Hardwoods' attention, they lowered the price to $34,000 and also discounted bona traffic, but at the last minute, they raised the price to $36,000. Today the owner came out to my home, remeasured, and sent me a new quote for over $37,000 and refused to honor the discounted bona traffic which was originally offered. I asked him why he was choosing to do that, and he cut me off and said I will gladly decline your offer and rudely hung up on me. If you want to be bilked and played around with, by all means, go with UB Hardwoods, but I can assure you there are much higher quality businesses in the metro that operate with a higher moral code and business ethics.