We had a Gorilla floor installed recently in our large breezeway. We called a few months ago to have a representative come to the house to give us an estimate. He was very prompt, explained the entire procedure, and we set a date for the installation. We received a call a few days before the appointment confirming it, and explained they would give us a call between 8:30 and 9:00 to give us the time of arrival. Worked just like clock work! The technician was very knowledgeable, friendly, and answered any questions we had. I was concerned about the dust being created by the grinding that had to be done since the breezeway is directly connected to the kitchen. With the door closed there was NO dust in the house. The second day worked the same way. We a VERY happy with the floor and with the great customer service.