My tub is 20 years old; the finish has worn off, it always looks dirty and is hard to clean. I sent pictures & full description; was quoted $400 to re-glaze and I booked. He called when he should have been at my place. His car broke down; he had to get it fixed before his vacation. I was understanding and re-booked. Eugene (no last name, no business card) complained about the distance he came; about the smell of the re-glazing product; that the job was small and that my tub didn't need re-glazing. He manipulated me out of the entire $400.00 but only cleaned the tub & tiles; I fully believe that as it was a hot day, he didn't want to do the work. I am $400 poorer and the tub is the same as it was; he had to know it would be. He didn't bring his own supplies and used all my paper towel. When I complained by email, he tried to justify what he couldn't by saying he charges the same to clean the bath & tiles. I can have my entire home deep cleaned for $220. Don't trust this guy.