Called. Ready to buy 2 entry doors and 2 sets of storm doors for my home. Cash ready, saved up all year for this. Scheduled a visit with AVS for today. I was told they would be out between 10am and 2pm to measure and show inventory for the doors. Bought the yearly membership for $149 in hopes of having them do other jobs around the house. (Either you pay $150 non-refundable fee for the visit or buy into the membership for $1 less.) Seemed to be a good expense, at least worth the 10% discount on product as a member. The tech was a no call/no show for our meeting. I called and was treated like I didn't matter. Was told someone would get back to me and never received a call. I finally called them up again and asked for my $149 back. Going to go somewhere else. Absolutely NO customer service. Too bad because I like to support locally and not shop at big box stores. Their facility is less than 1/2 mile away from my address... I understand being late, but at least call.