I moved to my home in West Kelowna recently and since I am a senior citizen and not familiar with how to fix even the smallest electrical problem I was very nervous about what to do when one of my alarms started beeping loudly in the middle of the night. I phoned Holmes Electric and spoke to an extremely helpful and understanding lady on the phone named Dianne. This happened a couple of days before the long weekend and it was impossible for a technician to be sent to my home until about a week later. Dianne gave me extremely helpful information about how to try and fix the problem myself in case it was something minor. My son arrived from Vancouver for a short visit and together we fixed the problem, which ended up by being quite minor. I was overcome with gratitude for the kindness and help provided by Dianne of Holmes Electric. I will be sure to use this company for any future electrical problems.