I made a reservation months ago to Belvoir Winery for 3 nights. My cousin flew into KCI so she arrived b4 I did.. When she checked in the front desk told her we had reservations only for 2 nights..they made her pay for a additional night..When I arrived I showed them the email but b4 I showed them the email WE WERE WRONG.. what would have happened if I'd I hadn't held onto that email.. My cousins room doorlock was broken..anyone could have walked in on her...I did with the deadbolt locked a numerous of times..she told front desk sat morning...they said they fixed it, but they DIDNT.. oh sure it worked off and on, but 90 percent of the time it didnt...and of course I just got off the phone with Belvoir Winery:: I guess it was the owner, he said he fixed it, but trust me it wasnt.Just think how unsave it was for a woman with no working lock...she moved into my room on the 3rd night..there were dead flies in both rooms in the window sills...list goes on but no room to finish my comments.