I have needed help from this clinic 3 times. First time excellent service. Dr.Carmen was awesome! Second time the vet on call never answered the phone and her voice mail was full. A day later my pet died in my arms. The third time my daughters pet is sick and we have to wait a day to see a vet and I was told that the only way I get to speak to a vet is if I have an appointment. The vets will not speak to me and give me some sort of advice before her appointment. We are just wondering if she is going to die. Plus we have other animals in the house and wanted some advice about them. I feel like the clinic only cares if you are standing with the money in hand and who cares if your family pet is sick and dies.