I have been a customer of the Prince of Wales animal hospital for over 15 years. Today I was at a hospital with my husband and the appointment went longer than we thought. My apt was for 6 pm and I realized at 6:05 that I needed to get there. I arrived at 6:15 and I was told that they only leave 10 minutes passed the apt and then you have to reschedule. I said I was at a hospital all. It only another 5 minutes. You don't care about my day and the fact that I tried my best to get here fast. How many times have I waited in the room for the doctor to appear and take care of my dog at my scheduled apt when i was exactly on time. Most times it was at least a half hour before they walked in. So when you go here tell them they only have 10 minutes to get in the room to see your dog. This is no way to treat loyal customers that have come there for years. She just said because it was 5 minutes more you have to reschedule. Stay away from this place. I am definitely leaving. They do not deserve to have my business.