Aug 18, 2022

Costly Disappointment

In the fall of 2019 I purchased a pair of «Oakley» framed prescribed sunglasses at Stittsville Optometry. Over the past several months, the lenses began to show stress fractures near the arms which progressed into the area of vision. According to another optical firm, these fractures are likely caused by cutting the lenses too small for the frames. I recently brought this to the attention of Stittsville Optometry. The response was that they are outside the two year warranty period and they are unwilling to compensate or replace. I expected more from reputable companies (S-O and Oakley), feeling that some level of goodwill may have been offered for a $700 pair of glasses which less than three years old require replacement. Going forward, I will give my business to Costco optical.