Feb 14, 2022

Would not return my $500 deposit post COVID

Booked my daughter communion September 2020 for April 2021 and secured the date with a $500 deposit. COVID hit and when I requested my deposit, I was told that I could use the money as a credit at one of their restaurants. Fast forward to February 2022, I called to book a dinner at the restaurant and was told management had changed, and they no longer would be honouring my arrangement. The manager I dealt with was Dennis. He was abrasive, condescending and refused to honour my previous arrangement. He told me my event could be held at the hall but I would have to pay 23% on taxes and server fees (which by the way, was not in my contract). Do not under any circumstance deal with this hall for ANY of your events. They are unreasonable and the customer service is the worse I’ve seen thus far.