While my car was in service with your mechanic, JAMIE, last winter. He noticed the rear coil springs of my car were broken. With all the money he took from me, did he fix that???? I heard noises at the rear so I took that to another shop to have that looked at. The mechanic at that shop checked that out and told me that coil springs are broken with affect the shock and that is causing the clunking sound, and now both the coil springs and shock need to be replaced $$$$$ for SAFETY reason (top priority!!!!). If I ignored that noise and keep driving the car, the fragments from the broken coil springs could have punctured the gas tank one day, and that could take my life!!!!! I paid you money with the end results of losing my life!!!!! Is that what it supposed to be?????????? How devil is that? Unbelievable!!!!! This is beyond words!!!!!! For sure, for the money that you grabbed from me, and I trusted you at the beginning, Karma for sure will descend onto you one day!!!!!!!!